We recommend booking at least 2-3 days ahead for lash and wig appointments, and 2-3 weeks ahead for bridal packages. Same-week slots do open up, so it's always worth checking.
Full payment is taken by M-Pesa STK push at the time of booking to secure your slot. This is the same amount you'd pay in studio, not an extra deposit.
You can reschedule free of charge up to 24 hours before your appointment. Cancellations inside 24 hours and no-shows are non-refundable, since that slot could have gone to another client.
Yes, please do! It helps your artist understand the look you want, though they'll also advise if a style needs adjusting for your face shape or lash health.
Yes, we deliver countrywide through our courier partners. Delivery within Nairobi typically takes 1-2 working days and 2-4 working days elsewhere in Kenya.
Most of our skincare range is fragrance-light and dermatologically considerate, but we always recommend a patch test 24 hours before first use if you have known sensitivities.
For hygiene reasons opened beauty products can't be returned, but unopened items in original packaging can be returned within 7 days of delivery.
Yes, our Bridal Party Package covers the bride plus up to four bridesmaids. Contact us directly for larger groups.